End of Life policy

We are continually developing and enhancing the products that we offer to ensure that they are relevant, secure and meet your requirements.  This continuous improvement program means that we periodically have to stop supporting older releases in favour of current code levels and very occasionally transition away from selling or servicing old products.

This policy describes how support is handled for older code and transitioned (discontinued) products and is to help our customers plan their support in these situations.  As situations change (technology, industry, regulation, etc.) we may update this policy so we encourage you to check this page occasionally for updates.

Definitions:

Product:  An iTrinegy supplied by hardware and software solution or software only (Virtual) solution as described on the iTrinegy price list.

End-of-Life:  The date a Product is no longer available for sale from iTrinegy.

End-of-Support:  The date a Product is no longer supported by iTrinegy.

License Upgrade:  Products on the iTrinegy price list that, through a license key or software upgrade, improves capacity or enhances the features to the product without requiring additional hardware.

Support and Maintenance:  The period a Product is contractually covered by an iTrinegy maintenance and support service. Under Maintenance and Support customers have access to the latest software releases.

End-of-life and end-of-support

iTrinegy issues an end-of-life notice before we remove a Product from our ordering system and price list.  The end-of-life notice includes an end-of-support date that is at least twelve (12) months or the length of any prevailing Maintenance and Support, whichever is the longer. Regardless, we endeavour to make our end-of-life notices as long as possible.

Where a product is on Support and Maintenance and until the applicable end-of-support date for the Product we will continue to offer services on the following basis:
Telephone, email and access to the iTrinegy Support Site.

Hardware defect repair and replacement services, including repair and/or replacement of component parts of the Product but we reserve the right to substitute functionally equivalent Products parts or Product replacement.

Individual software patches and bug fixes or as minor or major software releases for the Product.

Supply of GA minor or major software releases for the product, except where precluded by hardware limitations.

The end-of-support date for a Product applies to all License Upgrades associated with the Product.  We may, at our absolute discretion, make available for purchase License Upgrades for up to three years after the end-of-life date of a Product on the following basis:

If we sell a License Upgrade for use with a Product after its announced end-of-life date, that sale will not change the previously announced end-of-life or end-of-support dates for that Product. In addition, supply permitting and at our absolute discretion, we may continue to make available for purchase new or refurbished hardware associated with the Products and/or excess inventory after the end-of-life date.

If we sell new or refurbished hardware after its end-of-life date, that sale does not change our published end-of-life or end-of-support dates for that Product.

Version Support

Customers covered by contracted Support and Maintenance can obtain new versions of our software by downloading the updates from the iTrinegy Customer Support Portal.

Software releases are designated by the form X.Y.Z (where X, Y, and Z are integers) and are characterized as follows:

Release Type

Release Designator Changes

Release Content

Major

X increases by 1.

Y and Z are set to zero.

E.g. 2.4.15 changes to 3.0.0

Significant new features and enhancements and may also contain minor new features and software error corrections.

Minor

X does not change.  

Y increases by 1.

Z set to zero.

E.g. 3.5.4 changes to 3.6.0

Contains minor new features and may also contain software error corrections.

Patch/Fix/Maintenance

X and Y do not change.  

Z increases by 1 or more.

E.g. 8.5.3 changes to 8.5.6

Contains software error corrections (maintenance) to existing features and may occasionally contain minor new features that iTrinegy elects to provide as part of the Patch/Fix/Maintenance release instead of a Minor release.

Our standard practice is to provide software Support and Maintenance on the following releases:

  • The current or latest minor or major release of the software.
  • The immediately preceding minor or major release of the software, for a period of one year after the release date of the current or latest minor or major release.
  • The latest valid minor or major release for any end-of-life Appliance Product or software product that has not yet reached end-of-support.

At our absolute discretion, we may provide support for older releases. If you encounter an error in a version of the software that is other than the latest release of any type, we may require you to upgrade to a specified later version to correct the error.

Current Product Version Support

Product

Release Date

End-Of-Life

End-Of-Support

NE-ONE Emulator V5.x

June 2020

Current

Current

INE Emulator V9.0x

November 2019

June 2021

April 2022

NE-ONE Enterprise V2021.04

April 2021

Current

Current

End-of-Life Product Version Support

Product

Release Date

End-Of-Life

End-Of-Support

NE-ONE Emulator V1.x

May 2015

October 2016

October 2017

NE-ONE Emulator V2.x

October 2016

April 2017

April 2018

NE-ONE Emulator V3.x

April 2017

May 2018

May 2019

NE-ONE Emulator V4.x

May 2018

June 2020

June 2021

       

INE Emulator V8.0

Feb 2015

October 2015

October 2016

INE Emulator V8.1

October 2015

April 2016

April 2017

INE Emulator V8.2

April 2016

November 2016

November 2017

INE Version 8.3

November 2016

October 2017

October 2018

INE Version 8.4

Internal Release

N/A

N/A

INE Version 8.5

October 2017

March 2020

March 2021

 

 

 

 

NE-ONE Profiler – All Versions

N/A

August 2020

October 2021